Question 1

Do you allow unmarried couples?

Accepted Answer

Absolutely, yes. Silk Serenity is proudly couple-friendly. We welcome all couples — married or unmarried — with zero judgment and complete discretion. Your privacy is our priority.

Question 2

What's included in hourly stays?

Accepted Answer

Every room comes with a king-size bed, a kitchen, a TV, an attached washroom with amenities, blazing 250 Mbps Wi-Fi, and 360° IP CCTV security on all floors. Choose a 3–4 hour slot, 6 hours, or a full day (12 PM–11 AM). Classic, Business and Deluxe rooms are air-conditioned; the Deluxe adds a couch lounge and geyser.

Question 3

Can I book for a surprise proposal?

Accepted Answer

Yes! We specialize in surprise proposals and celebrations. Our team can arrange room decoration, fairy lights, flower arrangements, custom cakes, and even coordinate a discreet photographer. Contact us on WhatsApp to plan your perfect moment.

Question 4

Is parking available?

Accepted Answer

Yes, we offer free covered parking for all guests. Simply mention your vehicle number at the time of booking.

Question 5

What is your cancellation policy?

Accepted Answer

Cancellations made 24 hours before check-in receive a full refund. Cancellations within 24 hours are eligible for 50% refund. No-shows are non-refundable. For special packages, different terms may apply — please check at time of booking.

Question 6

What are your check-in and check-out times?

Accepted Answer

Full-day stays run from 12 PM to 11 AM the next morning. Early check-in is possible whenever a room is free — just ask. For hourly stays we stay flexible on timing through the day; message us on WhatsApp and we'll set up a slot that suits you.

Reach us, any hour.

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